Terms & Disclaimer

Important note: This document is a general website terms-of-service draft prepared for Better Quality Builders LLC based on the business details provided. It is not legal advice. Because construction, contractor advertising, warranties, deposits, dispute resolution, and SMS communications may be regulated by Arizona law and industry-specific rules, Better Quality Builders LLC should have this reviewed by an Arizona attorney before publishing or relying on it.

1. Overview and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the website, online forms, appointment scheduling pages, text messaging program, email communications, and related online services operated by Better Quality Builders LLC (“Better Quality Builders,” “Company,” “we,” “us,” or “our”).

By visiting our website, submitting a form, requesting information, scheduling a consultation, communicating with us electronically, or otherwise using our online services, you agree to these Terms and to any policies referenced in them, including our Privacy Policy. If you do not agree, do not use the website or online services.

These Terms apply to online use of our website and communications. They do not replace a written construction contract, proposal, change order, warranty document, financing agreement, insurance document, or other project-specific agreement signed by Better Quality Builders LLC and a customer. If there is a conflict between these Terms and a signed project agreement, the signed project agreement will control for that specific project.

2. Eligibility and Lawful Use

You may use our website and online services only if you are at least 18 years old and legally able to enter into agreements. You agree to use the website and services only for lawful purposes and in a manner consistent with these Terms and applicable federal, state, and local laws.

3. Information You Provide

When you request information, schedule an appointment, ask for an estimate, submit project details, or communicate with us, you agree that the information you provide is accurate, current, and complete. This may include your name, phone number, email address, project address, property details, photographs, project goals, budget information, and other information relevant to your inquiry.

You are responsible for ensuring that you have the right to submit any information, images, plans, drawings, property details, or other materials that you provide to us. You agree not to submit false, misleading, unlawful, infringing, or confidential third-party materials without authorization.

4. Website Content and No Professional Advice

Our website may include descriptions of construction services, remodeling services, project examples, photographs, pricing references, educational information, blogs, guides, FAQs, or other content. This content is provided for general informational and marketing purposes only.

Website content is not a promise that a specific service, material, schedule, price, design, permit result, inspection result, or outcome will be available for your project. Construction conditions vary by property, jurisdiction, site conditions, material availability, code requirements, permitting requirements, and customer selections. Any project-specific scope, price, timeline, warranty, or responsibility must be stated in a written agreement signed or otherwise accepted by Better Quality Builders LLC.

5. Estimates, Proposals, and Project Agreements

Submitting a website form, requesting an estimate, booking a consultation, or discussing a project with us does not create a construction contract or obligate Better Quality Builders LLC to perform work.

Any estimate, quote, proposal, preliminary budget, timeline, or project discussion is subject to review, correction, availability, site inspection, permitting requirements, applicable building codes, subcontractor and material availability, and execution of a written agreement. Better Quality Builders LLC may decline, modify, or withdraw an estimate or proposal before a written agreement is accepted.

Unless expressly stated in a signed project agreement, estimates are not guaranteed final prices. Final project cost may change due to customer selections, concealed conditions, scope changes, code requirements, permit requirements, change orders, material cost changes, labor availability, site access issues, weather, inspections, or other conditions beyond our reasonable control.

6. Appointments, Scheduling, and Site Visits

Appointment confirmations, consultation times, inspection windows, and project schedules are estimates unless otherwise confirmed in a written project agreement. We may need to reschedule due to weather, emergencies, staffing, material delays, permitting, inspections, customer availability, unsafe site conditions, or other circumstances.

You are responsible for providing safe and lawful access to the property, securing pets, identifying known hazards, obtaining required permissions from property owners or associations, and ensuring that an authorized adult is available when needed.

7. Payments, Deposits, and Billing

If online payment options are offered, you agree to provide accurate billing and payment information and authorize the applicable charges. Pricing, deposits, payment schedules, and billing terms for construction work will be governed by the applicable written proposal, invoice, or project agreement.

Posted prices, examples, promotional offers, or general website references do not include all possible taxes, permit fees, design fees, engineering fees, change orders, material upgrades, disposal fees, delivery charges, or other project-specific costs unless expressly stated in writing.

8. Changes, Errors, and Availability

We may update, correct, modify, suspend, or discontinue any portion of the website or online services at any time. Website content may occasionally contain typographical errors, outdated information, pricing inaccuracies, broken links, or omissions. We reserve the right to correct errors and update information without prior notice.

We do not guarantee that all services described on the website are available in every city, neighborhood, HOA community, zoning area, or jurisdiction within Maricopa County or Arizona.

9. SMS Messaging Terms and Compliance

By providing your mobile number and opting in to receive text messages from Better Quality Builders LLC, you consent to receive SMS or MMS messages from us or our service providers regarding your inquiry, appointment, project, estimate, scheduling, customer support, and related service communications. Opt-in may occur through website forms, scheduling pages, written consent, or other consent methods made available by us.

Text messages may include appointment confirmations, appointment reminders, scheduling changes, project-related updates, customer support responses, and other service-related communications. Message frequency varies based on your inquiry, appointment activity, and project status.

Message and data rates may apply. Your wireless carrier is not liable for delayed or undelivered messages. SMS services may not be available on all carriers, devices, or geographic areas. You must be 18 years or older to participate in our messaging program.

You may opt out of SMS messages at any time by replying STOP to a message you receive from us. After you send STOP, we may send a confirmation message and then stop sending SMS messages to that number unless you opt in again. For help, reply HELP or contact us at (602) 786-7370 or info@betterqualitybuilders.com.

Your consent to receive marketing text messages is not a condition of purchasing any goods or services. We intend to comply with applicable SMS, TCPA, CTIA, and carrier guidelines. Communications may also be subject to our Privacy Policy.

10. Email, Phone, and Electronic Communications

By contacting us or submitting your contact information, you consent to receive communications from Better Quality Builders LLC by email, phone, text message, or other electronic means regarding your inquiry, requested services, appointments, estimates, project updates, and customer support. You may opt out of promotional communications, but we may still send transactional or service-related communications where permitted by law.

11. Intellectual Property

The website and its content, including text, graphics, photos, videos, logos, design elements, service descriptions, page layouts, and other materials, are owned by Better Quality Builders LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may view and print reasonable portions of the website for your personal, non-commercial use. You may not copy, reproduce, republish, modify, distribute, sell, scrape, upload, transmit, display, create derivative works from, or exploit any website content without our prior written permission, except as allowed by law.

Better Quality Builders LLC names, logos, trade names, service names, designs, and slogans may not be used without prior written permission.

12. User Submissions, Reviews, Photos, and Feedback

If you submit reviews, comments, testimonials, photos, videos, ideas, suggestions, project information, or other materials to us, you represent that you own or have permission to submit those materials and that they do not violate the rights of any third party.

To the extent permitted by law, you grant Better Quality Builders LLC a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, display, distribute, modify, and create derivative works from submissions you provide for business, marketing, customer service, operational, and promotional purposes. This license does not require us to use your submission, compensate you, or keep your submission confidential unless we have agreed otherwise in writing.

We may remove or decline to publish content that we believe is unlawful, offensive, misleading, infringing, defamatory, spam, or otherwise inappropriate.

13. Third-Party Websites, Tools, and Service Providers

Our website or communications may contain links to third-party websites or use third-party tools for scheduling, messaging, analytics, payments, maps, email, forms, advertising, hosting, or customer relationship management. We do not control third-party websites, tools, policies, or practices and are not responsible for their content, security, availability, accuracy, or actions.

Your use of third-party tools or websites may be governed by separate terms and privacy policies. You should review those terms before using third-party services or submitting information through them.

14. Accounts, Passwords, and Security

If any portion of the website allows you to create an account or access restricted features, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us promptly if you believe your account or information has been accessed without authorization.

15. Prohibited Uses

You agree not to use the website or online services to:

• Violate any federal, state, local, or international law or regulation;
• Submit false, misleading, fraudulent, defamatory, obscene, harassing, threatening, or unlawful content;
• Infringe or violate the intellectual property, privacy, publicity, contract, or other rights of Better Quality Builders LLC or any third party;
• Transmit viruses, malware, harmful code, spam, phishing attempts, or unauthorized advertising;
• Scrape, crawl, harvest, collect, or track personal information without authorization;
• Attempt to gain unauthorized access to our systems, accounts, servers, or networks;
• Interfere with website security, functionality, performance, or availability;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Use the website or services in a way that could damage Better Quality Builders LLC, our customers, our vendors, or other users.

16. Disclaimer of Warranties

The website, online services, website content, and electronic communications are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Better Quality Builders LLC disclaims all warranties related to the website and online services, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.

Nothing in these Terms is intended to disclaim warranties, rights, or obligations that cannot be limited under applicable law or under a signed project-specific agreement.

17. Limitation of Liability

To the fullest extent permitted by law, Better Quality Builders LLC and its owners, officers, employees, contractors, subcontractors, vendors, affiliates, agents, licensors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, or similar damages arising from or related to your use of the website, online services, communications, third-party links, or website content.

To the fullest extent permitted by law, our total liability for claims arising from website use or online services will not exceed the greater of the amount you paid directly to Better Quality Builders LLC for the specific online service giving rise to the claim or $100. This limitation does not limit liability that cannot be limited under applicable law or under a signed project-specific agreement.

18. Indemnification

You agree to defend, indemnify, and hold harmless Better Quality Builders LLC and its owners, officers, employees, contractors, subcontractors, vendors, affiliates, agents, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys fees, arising out of or related to:

• Your use or misuse of the website or online services;
• Your violation of these Terms;
• Your violation of any law or the rights of any third party;
• Information, materials, photos, plans, feedback, or submissions you provide to us;
• Unauthorized access to or use of your account or credentials.

19. Termination or Suspension

We may suspend, restrict, or terminate your access to the website, online services, or messaging program at any time, with or without notice, if we believe you have violated these Terms, engaged in unlawful or inappropriate conduct, created risk for us or others, or used the services in a way that may harm our business or systems.

Provisions that by their nature should survive termination will continue to apply, including intellectual property, user submissions, disclaimers, limitation of liability, indemnification, governing law, dispute terms, and contact provisions.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Subject to any mandatory dispute resolution terms in a signed project-specific agreement, any lawsuit or court proceeding arising out of or relating to these Terms, the website, or online services shall be brought in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction and venue in those courts.

If Better Quality Builders LLC elects to include arbitration, class-action waiver, or other dispute resolution provisions on its website, those provisions should be reviewed by an Arizona attorney before publication.

21. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or modified to achieve its intended effect as closely as possible. The remaining provisions will remain in full force and effect.

22. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future. Any waiver must be in writing and signed by an authorized representative of Better Quality Builders LLC.

23. Assignment

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, reorganization, change of control, or by operation of law.

24. Changes to These Terms

We may update these Terms from time to time by posting a revised version on our website or otherwise providing notice where required by law. The updated Terms will be effective as of the date stated in the updated version. Your continued use of the website or online services after the updated Terms are posted means you accept the updated Terms.

25. Contact Information

Questions about these Terms may be directed to: